Pawbase Support

How do I change my username?

We recommend breeders use their breeder prefix as their username as it greatly helps pet-seekers find you through the search function. Additionally, by setting your username as your breeder prefix your Pawbase profile can essentially operate as your very own webpage, with the web address [yourbreederprefix].pawbase.com.au.

 

To change your username:

 

  1. Select Settings from the drop-down menu in the top right hand corner of the screen
  2. Select Account Details

Type in your desired username, and click Change to confirm

How do I change my breeder profile name?

Your breeder profile name is the heading that appears at the top of your profile page, as well as the name that appears in search results.

 

To change your breeder profile name:

 

  1. Select Settings from the drop-down menu in the top right hand corner of the screen
  2. Select Profile Information
  3. Type in your desired profile name, and click Change to confirm

How do I change my profile picture?

A standout profile picture is the key to a great profile, so choose wisely! Ensure that your profile picture is clear and rotated correctly before it is uploaded, as this is the first thing that pet-seekers will see when they come across your profile. We recommend that breeders select a photo of themselves with their dogs.

 

To change your profile picture:

 

  1. Select Settings from the drop-down menu in the top right hand corner of the screen
  2. Select Profile Information
  3. Under the Profile Pic section, select Choose File
  4. Locate and select your desired profile picture
  5. Click Done to confirm

How do I create a dog profile?

Dog profiles can be created by both breeders and users, and are a great way of showing the world your special pup! Dog profiles are also essential for creating tagged posts.

 

To create a dog profile:

 

  1. Select My Profile from the drop-down menu in the top right hand corner of the screen
  2. Select the My Dogs tab via the menu bar
  3. Click Add New Dog Profile
  4. Input the dog’s information in the provided fields, and click Create Dog Profile to confirm

How do I edit my dog profile?

To edit a dog profile:

 

  1. Select My Profile from the drop-down menu in the top right hand corner of the screen
  2. Select the My Dogs tab via the menu bar
  3. Click on the dog you wish to edit
  4. Select Edit and make the required changes
  5. Click Update Dog Profile to confirm

How do I create a litter listing?

For breeders that have puppies available, creating a litter listing is a great way to drive traffic to your profile.

 

To create a litter listing:

 

  1. Select My Profile from the drop-down menu in the top right hand corner of the screen
  2. Select the My Litters tab via the menu bar
  3. Under Current Litters, click Add New Litter
  4. Input the required information in the fields provided, and click Create New Litter to confirm

How do I edit a litter listing

To edit a litter listing:

 

  1. Select My Profile from the drop-down menu in the top right hand corner of the screen
  2. Select the My Litters tab via the menu bar
  3. Click on the litter you wish to edit
  4. Select Update Litter and make the required changes
  5. Click Update Litter once more to confirm

How do I remove my litter listing?

When you no longer have any puppies available from your listed litter, it is imperative to reflect this on Pawbase. This ensures the listing is removed from the puppies for sale page, and subsequently limits future enquiries for that litter.

 

In order to remove your litter listing:

 

  1. Select My Profile from the drop-down menu in the top right hand corner of the screen
  2. Select the My Litters tab via the menu bar
  3. Click on the litter that you wish to remove
  4. Select Update Litter
  5. Set Puppies Available to zero for both Males and Females
  6. Click Update Litter once more to confirm

How do I submit a breeder review?

Reviews are a key element of Pawbase as they greatly help pet-seekers build trust with their chosen breeder.

 

In order to review a breeder:

 

  1. Navigate to the dog breeder directory by clicking Dog Breeders via the top menu
  2. Find your breeder via the search bar
  3. Click the Review Me link underneath the breeder’s profile name
  4. Follow the prompts, and click Submit

 

Please note that all reviews are subject to moderation, and must be approved before being displayed on the site. As such, allow 24-48 hours for your review to be displayed.

How do I get reviews on Pawbase?

Reviews are an essential element of a breeder’s Pawbase profile. Positive reviews are a hallmark of a good breeder, and will ensure your profile gets the attention that it deserves.

 

To request reviews:

 

  1. Select My Profile from the drop-down menu in the top right hand corner of the screen
  2. Click the Get Reviews link located underneath your profile name
  3. Input the email addresses of your previous puppy buyers (use a comma to separate)
  4. In the text box below, input your desired message to accompany the review invitation
  5. Click Submit to confirm and send

 

Alternatively, you can simply ask people to go to your breeder profile page on Pawbase and click the ‘Review Me’ button.

How do I get followers?

When people ‘Follow’ you on Pawbase they will be automatically notified via email whenever you post something new.

Anyone with a Pawbase account (both breeders and pet seekers) can follow you, and all they have to do is click the ‘Follow’ button on your profile page.

For breeders that have a waiting list for their pups, we recommend that you ask the people on your list to  follow you on Pawbase. This allows you to update them all at once, effectively streamlining your communication process.

How do I add previous puppies to my profile?

The previous puppies section of Pawbase is a great way breeders can keep up to date with dogs from their previous litters. Users can also use this tool to see what their dog’s litter mates are up to!

 

To add previous puppies to your profile:

 

  1. Select My Profile from the drop-down menu in the top right hand corner of the screen
  2. Select the Previous Puppies tab via the menu bar
  3. Click Invite Previous Puppies
  4. Input the email addresses of previous puppy buyers, and customise your message as desired
  5. Click Submit